Please ensure your delivery details are correct. red espresso® cannot be held responsible for delays caused by incorrect delivery addresses or contact number/s provided.

According to the Distance Selling Act and Consumer Protection Act requirements, you have 7 days from the day the goods have arrived; to request a return should an item not meet with your satisfaction for whatever reason.

The customer must notify The Red Espresso® Company (Pty) Ltd via email that includes:

• A photograph of the item(s) being returned
• A written reason for the return
• The original online order number

A return will only be actioned if the goods are still in the same condition as they were when dispatched and are in a re-saleable condition. The goods remain your responsibility until they are received and signed for by us.

When preparing your item(s) for return please ensure:

1. You have included all the item(s) packed within their original packaging.
2. That everything is in the condition required per these terms.
3. Where we have arranged a courier collection, that you include the paperwork or reference numbers that we sent to you via email.
4. That you package the items safely for the return transit; If items are damaged in transit to us, we may not be able to process your return.

When returning an item, you may request:

• To exchange it for another item (or multiple items) provided that the value of the purchase is the same
• Where the value of the purchase is higher, you can pay in the difference (though the payment will be required before we release your new order)
• Where the value of the new purchase is lower, we can refund or credit you for the difference as per the options below
• To receive store credit in the form of an electronic gift voucher that you can use at any time and over any number of purchases in the future
• To receive a refund by EFT when a credit is not possible

The provision of goods and services by red espresso® is subject to availability. In situations where stock is not available, red espresso® will refund the client full in 30 days.