This Privacy Policy applies to the red espresso® website only. This statement is not applicable to other related websites or blogs mentioned on the website but not specifically included in this policy.

The red espresso® website may contain links to or from other sites (“linked sites”), including sites maintained by red espresso® but which are not governed by this Privacy Policy. Accordingly, red espresso® is in no way responsible for the content or the privacy and security policies employed by linked sites.

Certain services are linked with those linked sites, some which offer you the option to share with both red espresso® and the third party personal data you provide. However, red espresso® will not share your personal information with those linked sites unless you make that choice.

When you register on the red espresso® website we need to collect certain information about you in order to provide you with the services you have requested. This information may include, but is not limited to:

• Name
• Email Address
• Business or Home Address
• Employer/Affiliated Organisation
• Contact Telephone Numbers
• Date of Birth
• Reason for Accessing Site
• Non-personal browsing habits and click patterns
• IP address

Once you choose to register with red espresso® and provide us with personal information, it will be used for the purposes of providing you with the requested service and in conformity with the provisions of the Electronic Communications and Transactions Act 25/2002. We respect your privacy and undertake not to sell, rent or lease your personal information to others.

Certain non-personal information may be collected while you are using the website. This will comprise of data about usage and service operation that is not associated with a specific personal identity. red espresso® may collect and use this non-personal information to evaluate how the red espresso® website is being used.

Most non-personal data may be collected via cookies or other analysis technologies. The red espresso® website pages normally use cookies for data analysis and potential personalization of the website and services offered.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features that recognize your account as logged on and other website features. Further, to help us tailor the website to the needs and interests of our users, or for other purposes, we may gather aggregate, permanently non-personally identifiable information via cookies. Examples include the type of Internet browser our users are using, the frequency of visits to our site and which pages our users viewed. We may share these aggregate statistics with others. The use of cookies is standard on the Internet and many major websites use them.

Technologies may vary, but in many cases may involve a small file stored locally on the computer used to access the red espresso® website, and may be used to store and collect information relating to your viewing and use of the red espresso® website. Information collected through cookies is used to create a profile of our users. A profile is stored information we keep on individual users that details their preferences, their use and request history and behavioural activity, and can minimise the need for you to re-enter information.

Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most web browser software is initially set up to accept cookies. You can reset your web browser software to refuse cookies or to indicate when a cookie is being sent. However, some parts of our website will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

red espresso® may collect your computer’s IP (Internet Protocol) address and domain name address, the identity of your Internet service or access provider, the type of web browsing software you use, your computers operating system, the URL of the web page from which you came to visit our website and the language you selected for your web browsing software (collectively referred to herein as clickstream data). We use these technologies to identify our users, to help diagnose problems with our server, and to administer the red espresso® website and the services offered thereon.

red espresso® needs and uses your personal information to provide you with the services you request and to help us better understand your needs and interests in the future. Specifically, red espresso® uses your information to help you complete and provide the services you have requested. Sensitive personal information if collected will only be used if you choose to allow us to do this in terms of your personal preferences options and will be shared only with your express permission.

Personal data given to red espresso® may be transferred across country borders for the purposes of data consolidation, storage and simplified customer information management, but will only be done so in accordance with applicable legislation.

red espresso® will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

red espresso® may partner with other organizations who may provide you with the services requested through the red espresso® website. These partner organisations are required to keep confidential the information received on behalf of red espresso® and may not use it for any purpose other than to carry out the services they are performing for red espresso®. Except as stated in this policy or with your express permission, red espresso® will not share personal information with any other third parties, unless required by law enforcement action, subpoena, or local law.

red espresso® will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses include sending communications about updated information, new services and marketing messages. You can, however, choose to receive these types of non-subscription communications by ticking the box when you register.

red espresso® will try to keep your personal information accurate. We will provide you with access to your information, including making reasonable efforts to provide you with online access and the opportunity to change your information, if possible. To protect your privacy and security, when doing so we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.

• Upon request, red espresso® will:
Correct personal information that you state is incorrect; or
• Permit you to “opt out” of further contact (excepting notification of major changes to the service), either on the original site of registration or at any time subsequently, while still allowing basic access to the site;
• Remove you and your personal information provided electronically from our database, thereby cancelling your registration.

To request a correction or cancellation, send an e-mail to the address provided to you at registration for this purpose.

Once you have agreed to allow us to use personal information in a certain way you can contact us and “opt-out” of such permissions. However, in order to provide you with certain services we need to be able to contact you. For example, we might need to notify you about your order and how far we are with processing it. Please be aware that these are operational messages and not us trying to spam you.

red espresso® undertakes to take all reasonable measures to protect the information you provide us. These measures include, but are not limited to preventing unauthorised access or disclosure, maintaining data accuracy, and ensuring the appropriate use of the information. red espresso® has in place reasonable physical and managerial procedures to safeguard the information we collect.

Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.

This Privacy Policy is governed by the Laws of the Republic of South Africa and without regard to the conflict of laws principle. You agree that any cause of action that may arise under this Privacy Policy shall be commenced and be heard in the appropriate court in South Africa. You agree to submit to the personal and exclusive jurisdiction of the courts located within South Africa.

By using this website, or otherwise providing your personal information to red espresso®, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the red espresso® website or provide any personal information to red espresso®.

July 2018